Signal was retained by a major assisted living company to dry and repair some rooms in an assisted living facility outside of Boston, following the March 2018 Nor’easter. Following the storm, it continued to rain every day for several weeks. The Industrial Hygienist identified approximately 50 rooms that needed drying and a relatively small amount of mold removed. The drying and mold remediation was completed on time and the Industrial Hygienist was called back to test for clearance, as standard procedure. Much to the surprise of the entire Team, for the first time in Signal history, the project did not get clearance, as was expected. Additionally, the Industrial Hygienist found an additional 200+ rooms with water intrusion, as well as multiple hallways and common areas.

After some investigation, it was found that the skin of the building was leaking in numerous areas.

Following the bidding process, which took some time, Signal was selected to repair the areas of the building envelope that were allowing water. As the Team worked on repairing the skin with the impending deadline of the upcoming winter, which would make the work all but impossible with winter temperatures and moisture, the project was continually delayed by rainstorm after rainstorm.

Signal met the envelope deadline with days to spare and was finally able to proceed with renovation of the remaining areas and begin reconstruction of the interior spaces.

As with all of Signal’s projects, the greatest challenge was to remediate the interior and exterior of the building with minimal interruption to the lives of the residents and with minimal disruption to the day to day business operations of the facility. Signal’s culture of providing relentless customer service was on full display from start to finish.

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dry rooms

Thank you for demonstrating your amazing knowledge, details, team work and most of all, going beyond the call of duty to assist us in the operation. Your management team were amazing whenever we had questions and concerns. … The best part of it all, was the hospitality mentality that your team demonstrated day after day.

- Marisol C.,
General Manager, Embassy Suites by Hilton

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